Erewhon Fans Call Company’s Latest Multi-City Announcement the ‘Biggest Let Down’

Erewhon announced its Strawberry Glaze Skin Smoothie Kit with two social media posts that left many customers with more questions than answers. 

The luxury grocery chain took to its official Instagram on Tuesday, Sept. 30 to share a carousel that featured 20 individual slides of major city grid maps, including Los Angeles, New York, Miami, San Francisco, Chicago, Boston, San Diego, Seattle, Los Vegas, Dallas, Santa Barbara, Nashville, Phoenix, Atlanta, Philadelphia, Portland, Denver, Charleston, Salt Lake City and New Orleans. 

The cryptic post, originally captioned “The Taste of Erewhon in Your City. Coming soon,” immediately caught the attention of users who were confused by the lack of clarification. Shortly after being posted, the caption was updated to what it currently reads, which is: “A Taste of Erewhon Shipping to Your City. Coming soon.”

Users took to the comment section to share their grievances with the subtle announcement, but also the possibility of the Los Angeles-based luxury brand appearing in cities across the country.

One user wrote, “Erewhon only works in LA (maybe Miami and NYC too), where health is a status symbol. Try $22 smoothies in New Orleans or Nashville and see how that goes.” 

In a follow-up post, posted on Oct. 1, the account shared a video of a mega-sized Erewhon smoothie comically placed near major cities’ landmarks, such as in New York City’s Central Park and on a beach near San Francisco’s Golden Gate Bridge. Along with the short video clip came another short caption, which read, “Shipping Nationwide, October 3rd 2025.”

On Oct. 2, the brand shared another carousel post, this time officially announcing its Strawberry Glaze Skin Smoothie Kit, which retails for $100.

Erewhon did not immediately respond to PEOPLE’s request for comment.

“Recreate our signature smoothie from the comfort of your own home, in any city, nationwide,” read the caption. “A portion of the proceeds for every Kit sold until October 7th will be donated to the American Cancer Society in support of Breast Cancer Awareness Month.” 

In the kits, as outlined by the brand, patrons can expect all of the ingredients to make Erewhon’s signature smoothie (“organic fruits and nutrient-rich ingredients, complete with a carton of MALK Organic Almond Milk” detailed in the kit’s description), four Erewhon cups and a recipe card with easy-to-follow instructions. “All you need is a blender,” the brand wrote.  

The comments section on all three posts were quickly flooded with customers that were less than pleased with the rollouts, calling it “the biggest let down” and “major disappointment.”  

“Literally got everyone’s hopes up for this…,” one commenter wrote. “So now I don’t have to pay 20$ anymore, I have to pay 20$ + shipping and ALSO MAKE THE F——- SMOOTHIE IN MY HOMEEE.” 

The Strawberry Glaze Skin Smoothie Kit became available on the Erewhon site at 11 a.m. EST/8 a.m. PST.